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Nvidia Senior Systems Solutions Architect – Returns Management 
United States, California 
27547024

24.06.2024

We are looking for a candidate with deep process and system expertise in Return Management. This will include warranty management, returns/repair processes. You will play a central role in the functional management and analysis of diverse enterprise applications, with a strong focus on SFDC Service Management and Field Service. The successful candidate will showcase a history of spearheading multiple transformational initiatives and continuous improvement efforts, all while managing the operational requirements necessary to maintain existing solutions.

What you'll be doing:

  • Design and Implement case management, warranty management, return process, repair process and service orders to elevate the NVIDIA's service management process!

  • Architect and develop solutions within the SFDC Service Cloud environment.

  • Develop essential integrations connecting SFDC and SAP to facilitate seamless end-to-end service management processes.

  • Build Customer and Partner Communities to self-service capabilities.

  • Develop and update use cases, process diagrams, and user functional flows.

  • Generate, assess, and uphold high-level project plans, detailed functional and technical design documents for various functional areas.

  • Create and implement testing plans to ensure superior quality results. Coordinate UAT testing and weekly/monthly deployment release cycles.

  • Collaborate with Business, Product Management, and Engineering to deliver innovative solutions.

What we need to see:

  • Extensive expertise in configuring, designing, and implementing Salesforce Service Cloud and Field Service applications.

  • Solid experience in Returns Process, Asset Management, Field Service, Warranty management, Entitlement management, Repair, and Service orders.

  • Master's degree or equivalent experience in Information Systems, Computer Science, or Business.

  • 7+ years of experience as an SFDC Solutions Architect with advanced knowledge of the Salesforce platform.

  • Proficient in using flow builder, process builder, Field Service Management, Omni-channel, entitlements, Milestones, Lightning builder, Apex, VisualForce, Debug Capabilities, and other out-of-the-box solutions.

  • Self-motivated individual with a track record of working independently and driving new initiatives.

  • Excellent written and verbal communication skills are critical.

  • Experience collaborating and working with application developers, SFDC, SAP, and offshore teams to develop applications supporting enterprise customers.

  • Certifications : Administrator, Advanced Administrator and Service Cloud Consultant

Ways to stand out from the crowd:

  • Experience in High-Tech industry

  • Background in Software/Services processes and systems

  • Exposure to various middleware system architectures such as SAP PI/PO, MuleSoft, etc.

  • Experience with SAP CRM, SAP S/4 HANA systems and integrations is a plus.

  • Demonstrated expertise in lightning component development, Apex, bots, Gen AI, and machine learning.

You will also be eligible for equity and .