Nvidia Senior Systems Solutions Architect – Returns Management 

United States, California 

27547024

We are looking for a candidate with deep process and system expertise in Return Management. This will include warranty management, returns/repair processes. You will play a central role in the functional management and analysis of diverse enterprise applications, with a strong focus on SFDC Service Management and Field Service. The successful candidate will showcase a history of spearheading multiple transformational initiatives and continuous improvement efforts, all while managing the operational requirements necessary to maintain existing solutions.

What you'll be doing:

• Design and Implement case management, warranty management, return process, repair process and service orders to elevate the NVIDIA's service management process!

• Architect and develop solutions within the SFDC Service Cloud environment.

• Develop essential integrations connecting SFDC and SAP to facilitate seamless end-to-end service management processes.

• Build Customer and Partner Communities to self-service capabilities.

• Develop and update use cases, process diagrams, and user functional flows.

• Generate, assess, and uphold high-level project plans, detailed functional and technical design documents for various functional areas.

• Create and implement testing plans to ensure superior quality results. Coordinate UAT testing and weekly/monthly deployment release cycles.

• Collaborate with Business, Product Management, and Engineering to deliver innovative solutions.

What we need to see:

• Extensive expertise in configuring, designing, and implementing Salesforce Service Cloud and Field Service applications.

• Solid experience in Returns Process, Asset Management, Field Service, Warranty management, Entitlement management, Repair, and Service orders.

• Master's degree or equivalent experience in Information Systems, Computer Science, or Business.

• 7+ years of experience as an SFDC Solutions Architect with advanced knowledge of the Salesforce platform.

• Proficient in using flow builder, process builder, Field Service Management, Omni-channel, entitlements, Milestones, Lightning builder, Apex, VisualForce, Debug Capabilities, and other out-of-the-box solutions.

• Self-motivated individual with a track record of working independently and driving new initiatives.

• Excellent written and verbal communication skills are critical.

• Experience collaborating and working with application developers, SFDC, SAP, and offshore teams to develop applications supporting enterprise customers.

• Certifications : Administrator, Advanced Administrator and Service Cloud Consultant

Ways to stand out from the crowd:

• Experience in High-Tech industry

• Background in Software/Services processes and systems

• Exposure to various middleware system architectures such as SAP PI/PO, MuleSoft, etc.

• Experience with SAP CRM, SAP S/4 HANA systems and integrations is a plus.

• Demonstrated expertise in lightning component development, Apex, bots, Gen AI, and machine learning.