Citi Group Delivery Product Management Lead - ThankYou Rewards 

United States, Florida, Jacksonville 

274845545

This position is best suited for someone seeking to directly influence the expansion of the program and improve the day-to-day customer experience; ThankYou Rewards is a fast-paced environment and the person in this role should be highly organized and comfortable working through ambiguity and change. This person will work with technology teams to support functional changes and will benefit from having the ability to bridge gaps between business needs and technical requirements.

Responsibilities of this Role:

• As the Business Delivery Product Manager, you will lead complex projects launching stellar user experiences that allow customers to redeem ThankYou points in various ways.
• Collaborate with cross-functional stakeholders to craft vision and concept development of a product.
• Work within a scrum team to lead assigned projects from ideation to implementation.
• Partner with product management/business teams to create and maintain a product backlog according to business value or ROI.
• Develop detailed product feature specifications and ensure they’re clearly understood by the development teams.
• Mitigate roadblocks impacting successful completion of release/sprint goals.
• Work with internal and external partners to ensure deliverables and milestones are on track.
• Communicate and present product delivery timelines, roadmaps and status various levels of leadership.
• Balance exceptional solutions against timelines and capacity; leverage ability to influence stakeholders and tech teams for best possible outcome.

Requirements:

• Calm under pressure, with an ability to create order out of chaos.
• Ability to understand business objectives and distill into features, stories and high-level requirements.
• Organized, capable of tracking multiple deadlines and deliverables for stakeholders and technical teams.
• Proficient with user story format, technical documentation, JIRA and Confluence.
• Technically savvy, with knowledge of APIs, digital user experience and how it integrateswith the back-end framework, batch files and more.

Education:

• Bachelor’s degree required.

Anticipated Posting Close Date:

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