Citi Group Applications Support Analyst-L1 

India, Tamil Nadu, Chennai 

274082847

Responsibilities:The App Support Analyst is expected to have techno-functional skills.

The responsibilities include, but are not limited to:

• Production Support of monitoring the critical payments processing flows

• Investigate alerts to identify root cause by applications flow deep dive.

• Engage & escalate the corresponding Payments Tech & Production support teams or subject matter experts for major and complex incidents/issues.

• Stakeholder communication for system and business service availability

• Major Incident Management: Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS Services flow to client facing teams.

• Identify and remove operational toils from day-to-day support operational book of work

• Identify & Lead service efficiency & stability improvement project initiatives to improve overall client experience.

• Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options.

Job Skills / Technical Qualifications:

• Technology academic degree with 3-5 years of relevant work experience
• Financial services Experience/ Payments domain experience is a Plus
• Hands-on experience on common database skills like sql queries (Oracle, Mongo DB, Sybase)
• Experience in L1support
• Working knowledge of popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics
• Basic understanding of webserver technologies (WebLogic or WebSphere)
• Good understanding of Middleware technologies like (MQ, Kafka etc.)
• Working knowledge on ITIL tools like ServiceNow [ ITIL Foundation Certification preferred]
• Strong tech trouble shooting or problem-solving skills with good verbal and written communication skills
• Basic understanding of Observability, Site Reliability Engineering (SRE) and Open Telemetry Principles

Time Type:

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