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Citi Group Applications Support Analyst-L1 
India, Tamil Nadu, Chennai 
274082847

30.08.2024

Responsibilities:The App Support Analyst is expected to have techno-functional skills.

The responsibilities include, but are not limited to:

  • Production Support of monitoring the critical payments processing flows
  • Investigate alerts to identify root cause by applications flow deep dive.
  • Engage & escalate the corresponding Payments Tech & Production support teams or subject matter experts for major and complex incidents/issues.
  • Stakeholder communication for system and business service availability
  • Major Incident Management: Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS Services flow to client facing teams.
  • Identify and remove operational toils from day-to-day support operational book of work
  • Identify & Lead service efficiency & stability improvement project initiatives to improve overall client experience.
  • Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options.

Job Skills / Technical Qualifications:

  • Technology academic degree with 3-5 years of relevant work experience
  • Financial services Experience/ Payments domain experience is a Plus
  • Hands-on experience on common database skills like sql queries (Oracle, Mongo DB, Sybase)
  • Experience in L1support
  • Working knowledge of popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics
  • Basic understanding of webserver technologies (WebLogic or WebSphere)
  • Good understanding of Middleware technologies like (MQ, Kafka etc.)
  • Working knowledge on ITIL tools like ServiceNow [ ITIL Foundation Certification preferred]
  • Strong tech trouble shooting or problem-solving skills with good verbal and written communication skills
  • Basic understanding of Observability, Site Reliability Engineering (SRE) and Open Telemetry Principles
Applications Support


Time Type:

Full time

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