Responsibilities:The App Support Analyst is expected to have techno-functional skills.
The responsibilities include, but are not limited to:
- Production Support of monitoring the critical payments processing flows
- Investigate alerts to identify root cause by applications flow deep dive.
- Engage & escalate the corresponding Payments Tech & Production support teams or subject matter experts for major and complex incidents/issues.
- Stakeholder communication for system and business service availability
- Major Incident Management: Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS Services flow to client facing teams.
- Identify and remove operational toils from day-to-day support operational book of work
- Identify & Lead service efficiency & stability improvement project initiatives to improve overall client experience.
- Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options.
Job Skills / Technical Qualifications:
- Technology academic degree with 3-5 years of relevant work experience
- Financial services Experience/ Payments domain experience is a Plus
- Hands-on experience on common database skills like sql queries (Oracle, Mongo DB, Sybase)
- Experience in L1support
- Working knowledge of popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics
- Basic understanding of webserver technologies (WebLogic or WebSphere)
- Good understanding of Middleware technologies like (MQ, Kafka etc.)
- Working knowledge on ITIL tools like ServiceNow [ ITIL Foundation Certification preferred]
- Strong tech trouble shooting or problem-solving skills with good verbal and written communication skills
- Basic understanding of Observability, Site Reliability Engineering (SRE) and Open Telemetry Principles
Applications Support
Time Type:
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