Palo Alto Principal Product Manager - Services 

United States, California 

274080203

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and launch profitable service offers for post-sales functions (Customer Support , Professional Services and Customer Success) to drive product adoption, customer success and value realization
• Create a business cases for designing & deploying AI post-sales solutions, developing our partner ecosystem and transforming our portfolio that includes assess business viability of services - market opportunity, competitive analysis, formulate pricing strategy
• Drive concept to launch of service offers, get leadership buy-in, lead and influence cross-functional stakeholders (Product, Engineering, IT, Sales, Operations, GTM, marketing, legal, etc) to drive new service introduction
• Perform service updates based on internal and external feedback
• Drive continuous improvements with data-oriented approach, defining and tracking success metrics
• Drive transformative change within the organization, wearing multiple hats (strategy development, product & program management, execution) to do what it takes to “move the needle”
• Marketing support and sales enablement: partner with product marketing to develop customer facing and internal collaterals. Support sales enablement by communicating the value proposition of your services
• Work with product teams to understand product roadmap and offer impacts from product releases and drive service offer updates accordingly

Your Experience

• 5-8 years of product management experience in support services, professional services, customer success or software.

• Strong communication skills suited for written or verbal presentations at different levels of the organization; influence people around a vision with both local and remote teams

• Proven relationship-building and influential leadership skills

• A proactive self-starter who excels in fast-paced, high-growth environments

• Deep knowledge of customer needs, competition, and market trends

• Ability to create service offer strategy and plan based market analysis and customer needs •

• Ability to plan, organize, mediate, and establish priorities to achieve results. Self-motivated, results-focused, well-organized; able to successfully manage multiple priorities and bold business goals

• Great teammate, willing to passionately roll up their sleeves and work cross-functionally to get things done

• Experience in project management and overseeing large-scale transformations

• Ability to learn new concepts and technologies fast

• Expertise in the SaaS and/or Enterprise software industry is preferred. Hands-on design & execution of AI solutions, Professional Services & Customer Success is a plus.

• MBA preferred.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.