Amazon Operations Manager Account Integrity 

Mexico, Veracruz, Orizaba 

272752284

Key job responsibilities
- Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.
- Build a deep functional knowledge to deliver on the service standards with highest precision.
People management
- Responsible for creating employee growth and development mechanisms. Enabling the next level managers in creating succession plans and talent development.
- Responsible for creating employee engagement and development strategy for the site.Process Improvements
Networking
- Drive organizational goal by working with multiple internal and external stakeholders.Program ownership
- Expected to manage ~2 program goals individually and then execute projects to meet those goals.
- Expected to develop detailed work backwards plansA day in the life
1. Review daily operational metrics through mechanisms created by the Operations manager
2. Weekly WBR reviews on team and process metrics
3. Lead and involve themselves in critical process and people meetings
4. Work on key outputs from connections insights for the month
5. Review weekly progress on project updates from the team and provide guidance on timelines and bar of output
6. Drive team to deliver on planned capacity and provide insights for deviation

- 5+ years of operational and/or retail management experience
- 5+ years of team management experience
- Experience using data to influence business decisions
- Experience across the domain of risk management & fraud
- Knowledge of principles of HC Planning and workforce management
- Demonstrated ability to manage and develop large high performance teams. Should have managed managers before

- 3+ years of managing medium to large size cross functional teams experience
- Knowledge of and proficiency in Excel and SQL
- Experience with Lean or Six Sigma analytical techniques
- MBA in operations, supply chain or logistics
- Proven ability to understand and manage complex systems
- Demonstrate ability to influence, manage, and present ideas via clear written and verbal communication.
- Understanding of Lean and Six Sigma and demonstrate familiarity with technical systems
- Possess exceptional leadership, managerial, interpersonal, analytical, data mining and project management skills