Microsoft Research Program Manager 

Taiwan, Taoyuan City 

270570686

Required Qualifications:

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
  • OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
  • OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
• 3+ years of experience in research operations, user research, or related operational roles.
• Proven track record of building and scaling operational systems and processes.
• Solid project management skills with ability to manage multiple initiatives simultaneously.
• Experience with research tools and platforms (e.g., UserTesting, Qualtrics, participant recruitment tools, etc.)
• Good understanding of research methodologies and the research lifecycle.
• Experience leveraging data to inform decisions and drive change.

• Scale research programs and maximize impact across the organization.
• Design and launch programs that reduce process friction and enhance researcher impact and satisfaction.
• Design and manage operational systems for Experience Reviews, Experience Audits, and Customer Programs (Orion).
• Create scheduling protocols and operational procedures to ensure research activities run smoothly and efficiently.
• Track research deliverables and team capacity to optimize resource allocation and workload management.
• Establish metrics and reporting mechanisms to demonstrate research program value and impact.
• Build and maintain research governance frameworks, including standard operating procedures around legal, procurement, and data privacy considerations.
• Establish project operations management processes and guidelines to ensure consistency and compliance.
• Partner with legal, procurement, and security teams to create streamlined approval processes for research activities.
• Develop and maintain documentation of research standards and best practices.
• Manage end-to-end relationships with research vendors, including capability assessment, pricing negotiation, and quality oversight.
• Oversee project management and incentive programs for research participants.
• Source, evaluate, and onboard suppliers who can support various research methodologies including benchmarks and specialized research techniques.
• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness.
• Facilitate comprehensive onboarding for new hires and contractors, including research tool access, knowledge base orientation, and process training.
• Manage offboarding processes to ensure smooth transitions and knowledge preservation.
• Manage the research technology stack, including licensing, access provisioning, and usage reporting.
• Oversee budget allocation and ensure compliance with best practices across research tools.
• Maintain and optimize tools including UserTesting, dscout, Qualtrics, Respondent.io, Tango, Marvin, and other platforms.
• Evaluate new tools and make recommendations for technology investments that enhance research capabilities.
• Identify opportunities to leverage automation and AI to improve research efficiency and impact.
• Create and maintain systems for organizing, storing, and sharing research insights to maximize accessibility and reuse.
• Develop and manage a centralized library of research templates, guides, and best practices.
• Implement processes that make research findings easily discoverable by stakeholders across the business.
• Establish tagging, categorization, and search functionality to support knowledge retrieval.
• Scale research impact through enablement programs that empower teams to access and apply research insight.
• Ensure research insights reach key stakeholders through multiple channels including monthly newsletters, SharePoint sites, and Teams channels.
• Develop both internal team communications and external-facing research communications strategies.
• Manage and evolve the team's visual identity and brand presence.
• Create communication templates and guidelines to maintain consistency in how research is shared.