Applied Materials Order Management Specialist Semiconductor Industry 

Germany, Saxony, Dresden 

269381065

Your key responsibilities as an Oder Management Specialist

Order Management:

• Consignment & Backlog management
• Critical orders & Downs follow-up
• Invoice & billing queries, TKM Billing support
• Customer ERP data integrity & pricing data alignment
• Customs and Contract repair support

Customer and Account Team Support:

• Point of contact for customers regarding Spares operational issues and escalation management
• Pre-Sales support
• Managing escalations from internal customer

Billing:

• On time billing for customer accounts on time (monthly + weekly pre-reconciliation).
• Ensure Ship Not Billed activity/billing aging is minimum. Find solutions when discrepancies are discovered.
• Responsible to manage and resolve customer inquiries/dispute in collaboration with local Customer Service team and Sales team.

Inventory Management:

• Ensure 100% alignment between customer and Applied Materials system (Quarterly book to Book – Yearly Physical inventory)

Reverse Logistics:

• Process all reverse supply chain and failure analysis.

Your education and experience

• Bachelor’s or Master’s degree with minimum of 5 years working experience in customer service
• Knowledge of supply chain processes, general business processes in spare parts & service industry would be appreciated.
• Tools: Microsoft officeproduct,Advanced Excel knowledge (Pivots, VLOOKUP’s, Charts etc.), SAP/CRM experience
• Fluent in English and additional language would be an advantage
• Customer focus, empathy, active listening, patience in order to build positive relationships
• Strong communication skill, curiousity, team spirit, analytical and problem-solving skills
• Semiconductor experience and Project Management experience is beneficial as well
• Location: Dresden, Germany, other European locations, or working from home is possible.

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
• Flexible working hours with the possibility to combine working from home or from the office.
• 30 days of vacation in Germany

Your recruitment contact: Falk Bierig ( )

Associate's Degree

1 - 2 Years

Full time

Assignee / Regular