NICE Senior Professional Services Engineer 

United States, Georgia, Atlanta 

269334818

How will you make an impact?

• Customer Onboarding. Implementation, Test & Verification:
• Guide clients through the setup and configuration of our software solutions.
• Customize solutions to meet specific operational and technical business needs.
• Design and implement solutions based on customer requirements, ensuring effective data mapping into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Test and verify data quality, workflows, and user experience
• Technical Consulting:
  • Provide expert advice on best practices for utilizing our products effectively.
  • Assist clients in designing workflows, integrations, and infrastructure tailored to their requirements.

• Integration & Automation:
  • Connect our solutions with other systems (e.g., APIs, databases, third-party tools) for seamless operation.
  • Automate processes to enhance efficiency and streamline client operations.

• Use scripting skills and light coding to enhance system integration, data transformations, and automation.
• Conduct basic querying of databases (Microsoft SQL) and utilize Elastic Search for data analysis and management

• Training & Enablement:
  • Working in parallel with Project Management and Value Realization teams, ensure clients are empowered to maximize the value of NiCE solutions to lead the customer through a digital transformation of their organization.

Have you got what it takes?

• At least 3 years of proven experience in a customer-facing technical role, preferably in SaaS or cloud services.
• Excellent problem-solving skills with the ability to troubleshoot complex technical systems.
• Outstanding communication skills, capable of engaging both technical and non-technical stakeholders.
• A service-oriented mindset with a focus on customer success and satisfaction.
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge in cloud platforms (AWS, Azure, GCP), APIs, and networking.
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Ability to obtain security clearances (CJIS); candidates must be U.S. citizens
• Bachelors degree or Masters Degree is preferred

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge of the public safety sector.

Individual