JPMorgan Card Customer Experience Program/Project Manager 

United States, Delaware, Wilmington 

269247146

Job Responsibilities:
• Lead, influence, and/or drive delivery of multiple initiatives which usually have cross-functional, cross-product, and cross-line of business stakeholders and impacts.
• Partner with key stakeholders to dig deep during discovery to identify and prioritize viable solutions to complex problems.
• Synthesize findings into clear, concise, customer focused recommendations, business cases, and plans of action.
• Present solutions to business partners and senior management, and take an ownership or leadership role in course of action.
• Adapt communication and interaction style for a range of audiences and management levels.
• Think strategically and tactically while in an initiative leadership role.
• Ensure initiative objectives are consistently and clearly communicated, and provide regular updates on progress.

Required qualifications, capabilities & Skills:

• 5+ years of complex strategic initiative leadership or similar experience
• Foundational understanding/experience with the fundamentals of a consumer business (P&Ls, business cases, etc.)
• Highly effective verbal, written, and presentation communication skills
• Strong relationship building, influencing, and networking skills
• Experience with an agile operating environment a plus
• Proven ability to navigate tight deadlines, organize and prioritize work
• Bachelor's Degree required, or equivalent experience