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Apple Fraud Investigation Supervisor - Strategic Data Solutions Japan, Yokohama 269159654
18.11.2024
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Description
Responsibilities include:
Minimum Qualifications
- Critical thinking and self-motivation are an absolute must
- Excellent Japanese and English proficiency. Strong written and verbal communications
- 2+ years management experience, leading a team of 15+ direct reports
- Proven leadership experience in a Retail Customer Service or Contact Center environment
- Passion for developing direct reports
- Bachelor's degree or equivalent experience plus 1–3 years experience in a customer service and support environment
Preferred Qualifications
- Knowledge of the Retail Customer Care and customer support model
- Fraud prevention and/or banking experience
- Strong analysis and problem-solving skills
- Strong decision-making capabilities and sound judgment
- Strong work ethic with a high degree of flexibility
- Excellent interpersonal skills
- Ability to work in a fast-paced, challenging environment
- Flexibility to work rotation including weekends and public holidays during peak period
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Experience in people management with strong leadership background preferred
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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