Amazon Support Engineer KIX 

Mexico, Mexico City 

269052019

The KIX Support Engineering team provides Tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career Growth

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience working with REST API based services
- Experience with REST web services, XML, JSON