Amazon Support Engineering Manager II KIX 

Mexico, Mexico City 

203344039

As a Support Engineering Manager, you will:
Key job responsibilities
- Collaborate regularly with internal business owners and engineering teams to: Understand requirements and business priorities, define engagement models, and drive continuous improvements
- Design and implement support strategies with appropriate testing frameworks and efficient troubleshooting approaches
- Manage resource planning aligned with product roadmap
- Lead initiatives to optimize operational efficiencyWork Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career Growth

- 5+ years of experience in Software Development and/or Support Engineering
- 3+ years of people management experience leading technical support teams
- Proficiency in at least one general-purpose programming language (e.g., Java, C/C++, C#, Python, JavaScript, Ruby, or Go)
- Demonstrated experience in troubleshooting and debugging complex technical systems
- Experience in designing, building, and managing large-scale distributed systems or web services
- Proven track record of engaging and influencing senior leaders through verbal and written communication