GE HealthCare Engineer - Technical Support 1_HC 

Remote, Remote 

268106086

Essential Responsibilities:

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment

• Completing Preventative Maintenance and Field Modification Instructions in a timely manner

• Solve cyclotron, chemistry synthesis, and FDA documentation issues for customer, and improve customer satisfaction

• Applications training for advanced customers

• Updating product manuals and technical publications

• Certify cGMP installation and preventive maintenance of GE PETtrace cyclotrons and various chemistry synthesizers

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

• Maintaining tools and test equipment properly and ensuring they are calibrated

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multi-functional system fixes

• Ensure timely dispatch closure (if applicable)

• Willing to travel 60-70 % and sometimes with short notice

• Flexible work hours required: includes overnight, on-line center support shifts and weekend service at customer sites if scheduled

• Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

• Complete all planned Quality & Compliance training within the defined deadlines

Qualifications/Requirements:

• 5+ years’ experience of working with and/or servicing GE PETtrace cyclotrons. Ideally experience would also include radiochemistry synthesis modules, to include (but not limited to) various TRACERlab FX and FASTlab/ FASTlab 2 systems

• Bachelor's degree in engineering preferred but will consider experienced non-degreed individuals with an established background in cyclotron maintenance.

• Ability to understand and follow mechanical schematics and electrical wiring diagrams

• High degree of flexibility, highly motivated with ability to work under pressure

• Strong verbal and written interpersonal communication skills, ability to work with teams and customers

• Team player, cooperative, interested in further development

• Willing and able to travel 60-70%, mostly in the North America, but the job will include global customer locations in support of critical escalations

• Excellent computer skills

Application Deadline: December 26, 2024