Boston Scientific Field Clinical Specialist Elektrophysiologie m/w/d 

Germany, North Rhine-Westphalia, Bielefeld 

265307613

Purpose Statement

This is a customer-oriented role, responsible for regional technical support to all capital equipment within Boston Scientific portfolio, reporting to his/her supervisor. He/she is the subject matter expert in the products assigned to him/her and technical solutions to BSC service network. He/she provides onsite support as required &/or remote technical support from the local BSC office. This role may provide opportunities to participate/ or be part of APAC Technical Assistance Center (TAC).

Key Responsibilities

• Provide technical support to internal and external customers with all BSC's Capital Equipment and third-party capital equipment distributed by BSC.
• Perform service activities such as the maintenance, field action (repair at the hospitals), recalibration (routine maintenance or preventive maintenance), upgrade, and repair all BSC's Capital Equipment and accessories in-house and in the field.
• Operates programmable AC auto-tests, samplers, real-time oscilloscopes, pulse generators, meters, power supplies and special AC (alternate current) test fixtures.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts.
• Responsible for customer satisfaction with BSC equipment’s performance and services.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Analyze and assess product operation and make recommendations for optimal device management.
• Collaborate with relevant functions for content management of knowledge platform.
• Key stakeholders: Capital Equipment Manufacturing, Repair Operations, Manufacturing Engineering and any other internal customers as required.
• Travel frequency: Daily Field works including but not limited to routine maintenance checkup or repair works at local hospitals when required.

Quality System Required:

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

• 2 years or above relevant experience being a Field Service Engineer
• Bachelor's degree in Engineering or related disciplines
• Good communication skills. Good in English and Mandarin is a must
• Technical skill required
• Self initiate with minimal supervision
• Accountability and time management skills
• Detailed mind and logical thinking skills

Job Scope and Leveling Guidelines:

• Requires expanded conceptual and technical and/or functional knowledge in own job function
• Broadens capabilities in applying concepts in job function

• Demonstrates working knowledge of business and industry practices and company processes to accomplish own work

• No supervisory responsibility; accountable for own contributions and meeting objectives

• Use and exercise judgment to solve problems in straightforward situations and determine appropriate action/solutions.
• Works under general direction from more senior level roles/manager

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Explains information of limited complexity to others in straightforward situations
• Organizes, presents and explains data/ information, primarily to internal audiences