SAP Vocational Training Program Intern Product 

China, Shanghai 

26430417

What you can expect:

• SAP Internship contract
• Business, Technical & soft-skill trainings
• Additional 1:1 mentoring & coaching
• Gain experience in the area of development, solution support, information technology & service
• Exchange internship abroad
• Opportunity to join SAP after graduation
• Competitive trainee salary
• Various other benefits

What is expected of you:

• Learning position oriented expertise & business knowledge & different technologies of SAP
• Participating in different projects in a rotational way
• Working in international teams
• Progressing & performing well at the university
• Excel academically & professionally

EDUCATION/QUALIFICATIONS:

• Bachelor/Master degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
• Will be graduated in 2026（Is a Must）

RESPONSIBILITIES (include but are not limited to):

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers’ issues
• Create supportability and analysis tools for customer use

SKILLS AND COMPETENCIES:

• An early adopter mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Bias toward action, initiative and a focus on business strategies
• Systematic, communicative, and creative focus
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from communicating with customers
• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

WORK EXPERIENCE:

• Experience working with customers is desirable
• Previous internship experience would be an asset
• Relevant work experience in an IT related consulting/support/development role

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