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SAP Vocational Training Program Intern Product 
China, Shanghai 
26430417

16.09.2024

What you can expect:

  • SAP Internship contract
  • Business, Technical & soft-skill trainings
  • Additional 1:1 mentoring & coaching
  • Gain experience in the area of development, solution support, information technology & service
  • Exchange internship abroad
  • Opportunity to join SAP after graduation
  • Competitive trainee salary
  • Various other benefits

What is expected of you:

  • Learning position oriented expertise & business knowledge & different technologies of SAP
  • Participating in different projects in a rotational way
  • Working in international teams
  • Progressing & performing well at the university
  • Excel academically & professionally

EDUCATION/QUALIFICATIONS:

  • Bachelor/Master degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
  • Will be graduated in 2026(Is a Must)

RESPONSIBILITIES (include but are not limited to):

  • Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
  • Report errors and identify possible resolution to development support
  • Provide consulting for customers on procedural issues and queries
  • Provide Mission Critical Support on weekend and evening shift as scheduled
  • Share knowledge within a global team
  • Create content for and maintain the technical knowledge databases
  • Create check tools and workarounds for customers’ issues
  • Create supportability and analysis tools for customer use

SKILLS AND COMPETENCIES:

  • An early adopter mindset and the ability to thrive in a changing environment
  • Strong collaboration skills and a flexible approach to working in teams
  • Bias toward action, initiative and a focus on business strategies
  • Systematic, communicative, and creative focus
  • Excellent customer focus & English communication skills (oral and written)
  • Enjoy and derive satisfaction from communicating with customers
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

WORK EXPERIENCE:

  • Experience working with customers is desirable
  • Previous internship experience would be an asset
  • Relevant work experience in an IT related consulting/support/development role


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