Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Guest Services business across various regions and service categories. Navigate and address regional and category-specific challenges and opportunities. Lead recurring performance meetings across leadership and functional teams to deliver results.
Cross-functional Alignment: Collaborate with cross-functional teams, including product marketing, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Partner to deliver Service Provider supply targets and quality supply.
Global Expansion: Lead cross-border projects to accelerate the global expansion of the Guest Services business, ensuring alignment with global team goals and Airbnb’s long-term goals. Architect regular competitive evaluations across global markets to ensure optimal supply and demand levers are being met.
Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our services business.
Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Services Hosts thrive within the Airbnb marketplace.
Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
Pricing: Analyze and deliver competitive pricing models across global markets.
Your Expertise:
Experience: 12+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred.
Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.