Airbnb Senior Programs Business Operations Lead Airbnb Guest Services 

United States 

263629629

A Typical Day:

• Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Guest Services business across various regions and service categories. Navigate and address regional and category-specific challenges and opportunities. Lead recurring performance meetings across leadership and functional teams to deliver results.
• Cross-functional Alignment: Collaborate with cross-functional teams, including product marketing, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results. Partner to deliver Service Provider supply targets and quality supply.
• Global Expansion: Lead cross-border projects to accelerate the global expansion of the Guest Services business, ensuring alignment with global team goals and Airbnb’s long-term goals. Architect regular competitive evaluations across global markets to ensure optimal supply and demand levers are being met.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our services business.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Services Hosts thrive within the Airbnb marketplace.
• Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
• Pricing: Analyze and deliver competitive pricing models across global markets.

Your Expertise:

• Experience: 12+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
• Community Engagement: