Microsoft Group Manager Operations 

Romania, Bucharest 

263216801

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations thatfocuses on talent development and recognizesand rewardsgreat work

Position Description:

In this management role you will be responsible for the delivery of a range of critical operational services that enable compliant, accurate and timely transactions and world class support for our customers.As the leader of thisyou will alsobe requiredto recruit,

As a critical member of the managementyou will also be able to contribute to the strategic direction of the organization and help deliver innovations in our processes, policies, and tools to make it easier to do business with Microsoft. The role will alsoreach across

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement
• OR equivalent experience.
• Management experience (e.g. people, project, process, vendor, change).
• English language proficiency (verbal and written).

Additional or Preferred Qualifications

• People management experience.
• Experience working in a customer service environment and in a large matrixed multinational company.
• Technical, Business, Financial and Marketing background to drive pipeline management, support services, process improvement and business analytics.
• Experience with similar industry Business Value deal constructions.
• Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
• Experience in complex, global programs where design, development, and implementation of new processes, systems and organizations are required.

This role will require office presence of minimum 3 days/week.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define teamobjectives

• Care - Attract andretaingreat people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

• teams toidentifyand resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements,identifyresource needs, create the project plan and targets, and work across teams to align on the plan of record.
• Leads teams to define and track the success criteria and performance metrics (e.g.,Objectivesand Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
• Leads teams to evangelize the program to stakeholders, partners, and customers to gain buy in. Helps teamsleveragedata and performance metrics (e.g.,Objectivesand Key Results [OKRs] and Key Performance Indicators [KPIs]) todemonstratethe value of the program and show business impact.Helpsteams adapt communication style and storytelling strategy according to audience and business needs.
• Helps teams drive monthly business review (MBR) and helps teams run rhythms regularly toidentifywhat is working and what is not and make improvements accordingly.
• Leads teams to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility.

Provide leadership, with a focus on the following services:

• anagementacross our pre- and post-sale services
• Contracting and Order Management: deal & contract validation, pipeline management
• Billing Management: billing execution monitoring, credit approval management, risk management
• Customer Service: management of all operational customer service inquiries
• Stakeholder Management: (field, partners, customers)