Responsible for administration of customer contract which includes creation of customer information in SAP's systems, such as customer master data related to the booking of a contract, invoicing and revenue recognition of deals booked.
Meet the response and resolution times defined in the IRT and SLA agreements to ensure customer satisfaction and compliance with company standards.
Assist on Cash Collections team in resolving complex billing issues and customer disputes
Collaborate closely with other teams and departments – Contracting team, CFO, Customer facing team, BSST and IT
Capture booking / invoice discrepancies and execute adjustments based on contracts
Deliver on period close (monthly, quarterly and year end).
Identify process improvements.
Support projects and/or improvement initiatives.
Ensures timely and accurate customer billing.
SOX controls compliance
OTHER RESPONSIBILITIES:
Preparation of process documentation / working instructions
Partakes on testing and feedback provision.
REQUIRED SKILLS:
Analytical
Excellent communication skills, both written and verbal
Keen attention to details
Manage volume and maintain quality of transactions
Team player
Collaborative
Works with less supervision and ability to administer resolution
Ability to work with global teams
EDUCATION:
4 year business course graduate
EXPERIENCE:
1-3 years finance related field work experience
Shared service experience is an advantage.
Fluent in English with excellent communication skills.