SAP SAP Customer Success Partner Expert - ISBN 

Brazil, São Paulo, São Paulo 

262749246

What You'll Do As an SAP Customer Success Partner Expert - ISBN, your main roles and responsibilities will be as follows:

• Be responsible for providing customers with the necessary support and guidance throughout their entire subscription cycle to ensure the effective use of SAP ISBN solutions.
• Drive maximum software adoption, and identify opportunities for product expansion through a high-value relationship with the client.
• Develop and manage relationships with customers at both operational and management levels.
• Take charge of implementing governance meetings with customers at both operational and executive levels.
• Assume responsibility for escalating issues across multiple organizations within SAP, such as Technical Support, Engineering, and Operations, coordinating resources to tackle problems.
• Handle contract renewal processes to ensure continuity of service.

What You Bring For this critical role, we're looking for an individual with the following skills and experience:

• Proven work experience as a Customer Success Manager or in a similar role, managing key customer relationships and working towards improving customer experiences.
• Experience with enhancing brand image through customer experience, utilizing excellent communication skills to foster positive business relationships.
• Expertise in product-related technical skills and the ability to handle Tech-oriented customer queries and issues.
• A sense of responsibility, accountability, and personal organization in order to handle and prioritize tasks effectively under pressure.

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