SAP Technology Services Senior Specialist / Expert f/m/d 

Germany, Baden-Württemberg 

262370856

What you'll do

• You work in the Works Council collaboration team and support our internal client services teams with the works council approval process in onsite meetings with the German speaking Works Council to make sure our business can run successful and keep innovating.

• You are part of a team that is managing and working closely together with our third-party resources in Germany that are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.

• You are the starting point for our internal customers for their “non-everyday” issues and help them solve them with a customer-centric support approach.

• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.

• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service

What you bring

• Strong negotiation skills and -tactics in the works council environment and ability to detect relationships and risk.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent interpersonal skills – communicating with others, problem solving and decision making.

• Positive attitude, sociable, a team player who is service oriented.

• Ability to work without supervision and taking ownership of assigned tasks.

• Willingness to accept additional responsibilities.

• Excellent in German and English, both written and verbal.