Bank Of America Production Services Specialist 

United States, Illinois, Chicago 

262033312

Responsibilities:

• Point of contact for Credit e-Trading business

• Core understanding of the Fixed Income business and product knowledge specifically aimed at Bond, Credit Derivatives, loans & ETF

• Monitoring of critical trading system environments

• Troubleshooting of complex systems issues

• Proactive identification and resolution of problem hotspots

• Development of tools and driving efficiency/stability improvements

• Accurate tracking of support effort to enable effective management reporting

• Release implementation and enforcement of change management policy

• Incident Management and Problem Management

• Identifying opportunities to simplify and improve processes

• Ownership and delivery of on-boarding support of or processes into the MAPS organization

• Build and maintain solid partnerships with business stakeholders, application development teams and infrastructure contacts

Required Qualification:

• 5+ years of experience in monitoring and automation.

• Design and implement monitoring solutions using ITRS Geneos , Dynatrace, Open Telemetry and Splunk.

• Develop scripts using Python, Perl and shell scripting to automate monitoring tasks.

• Configure and maintain monitoring tools to ensure accurate and timely alerts.

• Collaborate with cross-functional teams to identify monitoring requirements and implement solution's.

• Trouble shoot issues using Unix/Linux command line tools and SQL queries.

• Schedule and manage Quartz jobs for automated tasks.

Desired Qualification's:

• Knowledge of FI Derivatives & Bonds, FIX connectivity

• Ansible and additional deployment technologies.

Skills:

• Automation

• Collaboration

• Innovative Thinking

• Result Orientation

• Solution Design

• Business Acumen

• Solution Delivery Process

• Stakeholder Management

1st shift (United States of America)