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Bank Of America Production Services Specialist 
United States, Illinois, Chicago 
262033312

06.09.2024


Responsibilities:

  • Point of contact for Credit e-Trading business

  • Core understanding of the Fixed Income business and product knowledge specifically aimed at Bond, Credit Derivatives, loans & ETF

  • Monitoring of critical trading system environments

  • Troubleshooting of complex systems issues

  • Proactive identification and resolution of problem hotspots

  • Development of tools and driving efficiency/stability improvements

  • Accurate tracking of support effort to enable effective management reporting

  • Release implementation and enforcement of change management policy

  • Incident Management and Problem Management

  • Identifying opportunities to simplify and improve processes

  • Ownership and delivery of on-boarding support of or processes into the MAPS organization

  • Build and maintain solid partnerships with business stakeholders, application development teams and infrastructure contacts

Required Qualification:

  • 5+ years of experience in monitoring and automation.

  • Design and implement monitoring solutions using ITRS Geneos , Dynatrace, Open Telemetry and Splunk.

  • Develop scripts using Python, Perl and shell scripting to automate monitoring tasks.

  • Configure and maintain monitoring tools to ensure accurate and timely alerts.

  • Collaborate with cross-functional teams to identify monitoring requirements and implement solution's.

  • Trouble shoot issues using Unix/Linux command line tools and SQL queries.

  • Schedule and manage Quartz jobs for automated tasks.

Desired Qualification's:

  • Knowledge of FI Derivatives & Bonds, FIX connectivity

  • Ansible and additional deployment technologies.

Skills:

  • Automation

  • Collaboration

  • Innovative Thinking

  • Result Orientation

  • Solution Design

  • Business Acumen

  • Solution Delivery Process

  • Stakeholder Management

1st shift (United States of America)