Microsoft Erada Program Customer Success Account Management Internship Opportunities 

Taiwan, Taoyuan City 

261682606

Minimum Qualifications

• Currently pursuing complete a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated)
• Qatari nationality
• Legally authorized to work in Qatar (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
• Fluency in English.

Preferred Qualifications

• Passion for technology and customer obsessed.
• Displays stakeholder and relationship management.
• Excellent verbal and written communication, analytical and presentation skills.
• Technical Certification (e.g., cloud technology- Azure) are preferred but not required.

The6 months, full-timeprogram is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)

Phase one:Onboarding & Skilling Bootcamp (1 month)

• Onboarding and introduction to Microsoft’s mission, culture, strategy & structure.
• Technical skilling to obtain globally recognized Microsoft technical certifications.
• Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.

Phase two:On-the-job training (5 months)

• Joining as an CSAM for on-the-job shadowing and training.
• Mentorship and coaching sessions.
• Supporting Microsoft teams in digital transformation projects.
• Advanced technology trainings including AI, Machine Learning & Cloud Computing.

Responsibilities:

• Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
• Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
• Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.