Adidas KEY ACCOUNT MANAGER 

United Kingdom, England, London 

261659441

Purpose & Overall Relevance for the Organization:

To support the Sales Director in order to achieve departmental goals.

Key Responsibilities:

• Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director

• Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)

• Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:
  • Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
  • Providing Sales Order forecasting to Inbound for logistic warehouse planning

• KPIs of the performance of the CS team

• Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account
• Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market

• Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the company

• Others: Workingas a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios

Planning

• Focus on 12M timeframe
• Understand account category consumer
• Lead account/category range architecture whileprovide feedback to Brand teams on assortment & activation requirements
• Identify untapped business opportunities within scope
• Support with STAP & AMP for category
• Build pre-sale assortment & volumes based on BP analysis
• Execute customer presales to achieve targets NS & %SM
• Boards creation for pre-sale

Tracking

• Prepare quarterly kick off (e.g. delivery confirmation, conversion, monthly SO targets,market information BD)
• Define & execute action plans to manage drops / delays proactively w/ customers based on BP analysis

Execution

• Manage & negotiate OB (eg.Confirmation, cleansing, returns, reorders, OB swaps)
• Ensure monthly OTB negotiation linked with OB confirmation & obtain OC’s OTIF (15 days before RDD)
• Coordinate activation plan execution w/ buyer (aligned w/ RSM, EKAM and Omnichannel)
• Define & execute action plans based on sell-out analysis (e.g. healthy conversion, markdowns, returns)
• Provide & support with operating rhythm for given scope
• Analyse sell out information to drive in-season reorders & ABO’s.
• Market visit to understand POS execution, opportunities and competitor situation (1x/week)

Key Relationships:

• Lead partnership & relationship with buyers

Knowledge Skills and Abilities:

• Experienced in job and fully qualified/trained
• Combined broad theoretical and practical knowledge incl. company policies and practices
• Strong competence with various tools, procedures, etc

Requisite Education and Experience / Minimum Qualifications:

• 5 Years experience