SAP Concur Functional Consultant 

Brazil, São Paulo, São Paulo 

260829058

Drive Customer Success

• Provide consultancy on customer’s solution within the scope of SAP Concur products and services purchased by the customer;
• Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
• Have an understanding of best practice configurations and ability to provide recommendations;
• Contribute to team achievement of key performance and metric indicators.

Build Relationships

• Build customer relationships to support high quality delivery and customer success;
• Build relationships with peers in order to develop skills and contribute knowledge to the community.

Gain Expertise

• Continuously develop SAP Concur product, process, and system knowledge;
• Manage deliverables and maintain data hygiene;
• Pursue opportunities to develop skills and learning from others.

Functional and Technical Acumen

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
• Continues to expand knowledge and skills to improve processes.

Effective Communication

• Maintain relationships by listening and connecting to others in an open, honest, and meaningful way. We engage in on-going and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.

Task & Time Planning

• Concentrate efforts on the more important priorities;
• Can attend to a board range of activities;
• Develops project schedule and task/people assignments to create an efficient workflow;
• Knows what to measure and how to measure it;
• Anticipates and adjusts for problems and roadblocks.

Accountability

• Demonstrates concern that one can be perceived as responsible, proactive, reliable, and approachable;
• Ensures that one’s own and/or others’ work and information are complete and accurate; focuses on desired result of one’s own or one’s units’ work.

Critical Thinking & Problem Solving

• Uses logic and methods to solve problems with effective solutions;
• Probes all fruitful sources for answers;
• Can identify hidden problems; Is excellent at honest analysis;
• Looks beyond the obvious and doesn't stop at the first answers;
• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

Effective Relationship Building

• Relates well to all kinds of people—up, down, and sideways, inside and outside the organization;
• Builds appropriate rapport; Builds constructive and effective relationships;
• Uses diplomacy and tact;
• Can defuse even high-tension situations comfortably.

Customer Focus

• Constantly works towards long-term success and satisfaction of both internal and external customers;
• Thoroughly understands customer needs;
• Ensures that customers’ success is seen as the top priority;
• Manages expectations of customers;
• Delivers on promises to customers;
• Seizes opportunities to add value to the customer;
• Maintains integrity even in challenging customersituations;
• Seeks feedback from customers to identify opportunities for improvement;
• Continuously demonstrates empathy, responsibility, and generosity;
• Act as one SAP.

Business Acumen

• Takes a business-driven approach to one's own tasks and responsibilities;
• Keeps up-to-date on SAP's strategy, core business, markets and competitors;
• Considers the impact of external factors on the organizational plans and objectives;
• Demonstrates a thorough understanding of business processes and adheres to commercial principles;
• Understands the value SAP’s solutions add to customers’ business;
• Prioritizes own work activities according to SAP’s strategy;
• Ensures that own performance contributes to SAP’s success;
• Ensures compliance with SAP specific &general business methods, processes, rules and regulations;
• Has an entrepreneurial spirit.

Innovative Thinking

• Generates ideas, initiatives, and visions to drive and continuously improve operating efficiencies and expand market leadership;
• Challenges and improves processes, methods, systems, and solutions along SAP’s and customers’ value chain;
• Generates and promotes new ideas and breakthrough initiatives;
• Analyzes and anticipates the impact of upcoming technologies and market developments to initiate innovation;
• Translates creative ideas into plans and action;
• Thinks beyond boundaries to create visions.

Languages

• Advanced English and Spanish;
• Spanish is a must.

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