JPMorgan Technology Support III - L3 SQL Unix 

India, Karnataka, Bengaluru 

260426583

As a Technology Support III team member in Corporate & Investment Bank, Securities Services Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Be able to develop and maintain strong relationships with Application Development and DevOps Leadership
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud. Domain & Tools: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys. Strong Knowledge on UNIX, SQL, Knowledge on HBASE, Bigdata, Oracle and Cockroach DB
• Hands-on, technology-focused individual, who enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
• Monitoring tools/Dashboards: Geneos, Grafana, Splunk, App dynamics Skills: Problem management, Incident management, Change management. Good to have: Investment banking domain knowledge
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Python, Shell scripting will be added advantage