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JPMorgan Technology Support I-Unix/SQL/AWS 
India, Maharashtra, Mumbai 
438662682

14.09.2024

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job responsibilities

  • Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
  • Assist in the improvement of operational stability and availability through participation in problem management
  • Assist in monitoring production environments for anomalies and address issues using standard observability tools
  • Identify and document basic issues and potential solutions for business and technology stakeholders
  • Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

  • 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
  • Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
  • Proficient in any of distributed technology: Java/Unix/ SQL/Oracle
  • Knowledge of any of scheduling tool for ex. Autosys/control M
  • Should have good understanding of ITIL principles
  • Good knowledge of Unix OS with the ability to carry out root cause analysis

Preferred qualifications, capabilities, and skills

  • Exposure to one or more general-purpose programming languages or automation scripting
  • Exposure to Information Technology Infrastructure Library (ITIL) framework
  • Knowledge of Payment system processes is an added advantage