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BMC Technical Support Analyst Portugal, Lisbon 260146105
11.07.2024
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Description and Requirements
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Step into a role that not only leverages your technical expertise but also broadens your horizons within the dynamic world of IT Automation. As a
In your role, you will:
- Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
- Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
- Find solutions and build knowledge bases that contribute to our collective learning and customer success.
To ensure you’re set up for success, you will bring the following skillset & experience:
- years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
- motivated and collaborative, whatever it takes attitude.
- to duplicate a customer's specific software error in order to define the cause.
- and written communication skills for answering technical questions, and customer follow-up.
- in Linux/Unix and SQL.
- of databases like Oracle, PostgreSQL & MS SQL Server.
Whilst these are nice to have, our team can help you develop in the following skills:
- with Control-M Workload Automation.
- of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
- of Java application servers such as Weblogic, WebSphere, and Tomcat.
- debugging with software development tools.
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