BMC Technical Support Analyst 

Portugal, Lisbon 

260146105

Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.

Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.

Find solutions and build knowledge bases that contribute to our collective learning and customer success.

years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.

motivated and collaborative, whatever it takes attitude.

to duplicate a customer's specific software error in order to define the cause.

and written communication skills for answering technical questions, and customer follow-up.

in Linux/Unix and SQL.

of databases like Oracle, PostgreSQL & MS SQL Server.

with Control-M Workload Automation.

of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.

of Java application servers such as Weblogic, WebSphere, and Tomcat.

debugging with software development tools.