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BMC Technical Support Analyst 
Portugal, Lisbon 
957193595

27.06.2024

Step into a role that not only leverages your technical expertise but also broadens your horizons within the dynamic world of IT Automation. As a

In your role, you will:

  • Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
  • Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
  • Find solutions and build knowledge bases that contribute to our collective learning and customer success.

To ensure you’re set up for success, you will bring the following skillset & experience:

  • years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
  • motivated and collaborative, whatever it takes attitude.
  • to duplicate a customer's specific software error in order to define the cause.
  • and written communication skills for answering technical questions, and customer follow-up.
  • in Linux/Unix and SQL.
  • of databases like Oracle, PostgreSQL & MS SQL Server.

Whilst these are nice to have, our team can help you develop in the following skills:

  • with Control-M Workload Automation.
  • of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
  • of Java application servers such as Weblogic, WebSphere, and Tomcat.
  • debugging with software development tools.

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