Microsoft Technical Support Engineer 

Portugal, Lisbon 

515664620

Minimum requirements:

• Relevant experience in technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience

Additional requirements:

• Experience in network analysis tools such as Fiddler and Developer Tools, demonstrating the ability to troubleshoot and optimize web performance.
• Good understanding of SharePoint Online architecture, features, and administration, including proficiency in SharePoint Online PowerShell scripting for automation and administrative tasks.
• Web development knowledge in HTML, CSS, and JavaScript for frontend development, coupled with proficiency in backend languages like C# and C++ for server-side operations and data management. Clear understanding of responsive design, HTTP protocols, APIs, and version control systems.
• Understanding of Windows OS (7, 8, 10 and 11), including familiarity with Program Files, Control Panel, registry, processes, and services, showcasing strong problem-solving skills.

Language Qualification
English Language: confident in reading, writing and speaking.

Fluency in Portuguese. French and/or German will be considered a strong asset.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements