Microsoft Technical Support Engineer 

Portugal, Lisbon 

488852228

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• Deep understanding in Exchange architecture
• Deep troubleshooting skills with Exchange
• Experience with Exchange 2010, 2013 and 2016
• Experience with Windows Server 2012 and 2016
• Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments
• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS
• O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)

• Microsoft Office applications and Outlook 2010, 2013, 2016
• Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
• Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Networking (HTTP, DNS, TCP, IP)
• Outlook for iOS, Outlook for Android, and Outlook for Mac

Language Qualification:

English Language: confident in reading, writing and speaking.
Portuguese OR Spanish Language: fluent in reading, writing and speaking.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.