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Applied Materials Senior Service / Help Desk Onsite Deskside Services Manager United States, California 25958653
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Key Responsibilities:
IT Service Desk Management: Oversee the daily operations of the IT Service Desk, ensuring timely and effective resolution of user issues and requests.
Deskside Services: Manage deskside support services to ensure efficient and effective troubleshooting and resolution of hardware and software issues.
Video Conferencing Solutions: Lead the implementation and maintenance of video conferencing solutions to support seamless communication and collaboration across the organization.
PC Lifecycle Management: Oversee the entire lifecycle of PCs, from procurement and deployment to maintenance and disposal, ensuring optimal performance and cost-efficiency.
Mobile Lifecycle Management: Manage the lifecycle of mobile devices, including procurement, deployment, support, and decommissioning.
Mobility Carrier Management: Oversee relationships with mobility carriers, ensuring optimal service levels and cost management.
Team Leadership: Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous improvement and excellence.
Strategic Planning: Develop and implement IT strategies and initiatives that align with the organization's goals and objectives.
Budget Management: Manage the IT budget, ensuring cost-effective use of resources and adherence to financial targets.
Vendor Management: Oversee relationships with IT vendors and service providers, ensuring high-quality service delivery and cost-effectiveness.
Compliance and Security: Ensure compliance with relevant regulations and standards and oversee the implementation of IT security measures to protect the organization's data and systems.
MANDATORY REQUIREMENTS:
Leader running help / service desk and onsite deskside support via managed service providers in an enterprise of 20,000+ users.
Customer experience innovator that created the best in class IT support for their employee base
Leader of: IT Service Desk, Deskside Services, Video Conferencing Solutions, PC Lifecycle Management, Mobile Lifecycle Management, and Mobility Carrier Management.
Over 15 years of experience in IT management, with a focus on IT service desk, deskside services, video conferencing solutions, PC lifecycle management, mobile lifecycle management, and mobility carrier management.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in leading and developing high-performing IT teams.
Strong strategic planning and project management skills.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Experience with budget management and vendor management.
Knowledge of relevant regulations and standards related to IT compliance and security.
Preferred Skills:
Certifications such as ITIL, PMP, or similar.
Experience with cloud-based solutions and services.
Familiarity with the latest trends and technologies in IT management.
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