Uber Customer Success Specialist Korean Speaking 

United States, West Virginia 

259411748

- - - - What You'll Do ----

1. Manage and grow a book of business that consists of high value local restaurant brands in Vancouver, BC, both Korean and English speaking
2. Educate the merchants on the value of in-app marketing, ads, and other product offerings
3. Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
4. Maintain merchant retention and facilitate brand expansion
5. Develop a strong Uber-first mindset to achieve both personal KPIs and business goals
6. Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points
7. Act as an ambassador of Uber Eats' mission, brand, and product

- - - - Basic Qualifications ----

1. Fluent in Korean
2. At least 1+ years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business
3. Experience with Salesforce and Google Sheets/Excel

- - - - Preferred Qualifications ----

1. Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
2. Experience in handling Quarterly Business Reviews and upselling services/ products
3. Outstanding work ethic, attention to detail and curiosity
4. Ability to clearly frame a value proposition and build a business case by asking the right questions
5. Persistence and influence to overcome objections and gain commitment from clients
6. Effective internal and external communication
7. Experience in the restaurant industry is certainly a plus!

For Canada-based roles: The base hourly rate range for this role is CAD$31.01 per hour - CAD$32.70 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .