Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., software, application, operational, process).
Experience reading or debugging code with one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
Preferred qualifications:
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.