Snowflake SENIOR PRIORITY INSIGHT ENGINEER 

United States, California 

2564140

• Use SQL, data analytics, pattern identification / trend analysis skills to review platform and performance metrics for customer accounts and provide efficiency recommendations
• Assist Support Account Managers by defining and articulating specific technical actions required from customers to resolve issues surfaced from data provided
• Participate in platform, system, or application performance management and analytics development using SQL, Python and multiple dashboard, reporting and platform applications
• Thoroughly understand the business impacts related to technical issues
• Assist with Account-level Escalations for Priority Support customers
• Perform periodic account reviews with the SAM to help provide an early warning into any issue(s) that may occur if action is not taken
• Create and review presentations, and has the ability to present content to customers in a clear and concise manner
• Ability to work on-site at our San Mateo, CA office.

• BA/BS in an Information Systems related field and/or equivalent years working in the software industry and/or cloud platform industry (8+ years)
• 5+ years of experience working with Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud Platform (GCP), or a private cloud environment
• 3+ years of experience managing enterprise customer relationships in Technical Support, Technical Support or Business Operations, Escalations Management, or other Support Delivery based organizations
• 5+ years experience working with relational databases, relational database management systems (RDBMS), and data warehouses, including, but not limited to data structures, performance tuning, and an overall understanding of best practices
• 5+ years of experience writing, debugging, and optimizing SQL queries
• 5+ years of Python programming experience
• Excellent verbal, written, communication, and receptive listening skills
• The ability to present complex ideas, processes, and methodologies in a clear, concise fashion to technical, non-technical, and executive audiences
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
• Excellent team player able to work with virtual and global cross-functional teams

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $128,000 - $195,500.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.