IBM Customer Success Manager 

India, Karnataka, Bengaluru 

255676192

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Required Technical and Professional Expertise

• Knowledge of the SaaS industry and software products
• Excellent communication and relationship-building skills
• Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
• Ability to prioritize and multitask in a fast-paced environment
• 5-6 years of industry experience working in SaaS (Preferred) with atleast 2 – years in Customer Success Role.
• Qualification: 3-year college degree in B.Sc, 4-year B.Tech – Preferred Computer Science, Electronics
• Masters in MBA, Sciences is a bonus.

Preferred Technical and Professional Expertise

• Self starter able to come up to speed on complex, difficult concepts with minimal assistance
• Team player with solid communication and presentation skills
• Ability to breakdown complex information into simple solution requirements
• Strong to expert skills in data analysis/manipulation
• Knowledge of enterprise IT organizational, business, and technical environments
• Strong English written/ oral skills
• General understanding of basic financial concepts such as general ledger, budget, forecast and cost
• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications
• Experience with Apptio tool and certification
• Experience with data dictionaries, data analysis and relational databases
• Skilled at working with large data sets, quickly detecting and resolving data related issues
• Skilled at completing technical design via iterative mockups
• Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc