Microsoft Cloud Solution Architect 

United States 

255634998

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience

Customer Centricity

• Gather customer insights to map solutions and services with customer business outcomes.
• Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Contribute to customer satisfaction by providing a positive customer experience.

Business Impact

• Identify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.
• Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices.
• Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.
• Use CAF Landing Zones to rapidly enable migrations and help build customer resiliency.

Technical Leadership

• Learn modern technologies or services aligned to business objectives. Obtain relevant accreditations and certifications.
• Share ideas, insights, and strategic technical input with technical teams and internal communities.
• Participate in external technical community events.
• Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.

Other

• Embody our and