Cisco Client Operations Delivery Analyst 

India, Karnataka, Bengaluru 

254780541

• Accountable to ensure that the customer IB is in the correct contract, location, and service coverage level
• Lead implementation of Asset Management service for Cisco’s customers
• Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB Business insights to customers
• Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
• Identify discrepancies and implement processes for managing Move, Add Change, and Delete (MACD) activities
• Provide ongoing IB maintenance support to customers
• Multi-functional collaboration required to execute on tasks

• Understand Cisco business model – know how Cisco sells, Cisco product portfolio and GTM strategies
• Interpret large raw data sets; conduct data analysis and audits – high level of excel mastery (macros, Pivots, Formulas and Slicing), ability to work through large data and understand reporting
• Take ownership of customer data purity - Develop and lead execution of action plan to update Cisco databases with improved IB data
• Excellent communication skills, bold, assertive and possess a sense of ownership of the assigned customers - Lead client calls, participate in quarterly business reviews, and conduct on-site visits (where required).
• Ability to generate reports using Tableau, Excel. Knowledge of Power BI and other dashboard tools is an added advantage. Produce reports for Customers, Account Teams, and other stakeholders
• Ability to work independently and in a cross-functional team environment
• Eligibility & Qualifications
• Bachelor degree/Graduate
• At least 4 years of overall customer engagement experience and 2 years of relevant experience
• Highly organized with strong project management and time management skills
• Responsive and timely in delivering on commitments
• Positive attitude and strong work ethic
• Knowledge of Cisco products and services (desired)

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).