Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

252546980

Core Qualifications:

•  Bachelor’s degree or above required preferably in Computer Science, with 2+ years of full time Development/IT operation experience in multi-national companies
•  Excellent oral and written communication skills in English including the ability to communicate clearly and directly with customer.
•  Superior problem solving and troubleshooting skills at the System
•  Engineer level; exceptional customer service, overall communication and technical writing skills.
•  Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;
•  Must possess the ability to work independently with minimal management supervision;
•  Demonstrated aptitude for providing exceptional customer service in political situations;
•  Demonstrated quick learning skill on technical knowledge

Technical Requirement:
•  Solid Computer science background is must

• 3+ years working with Exchange architecture in an enterprise environment
• 3+ years troubleshooting with Exchange and related technologies (Microsoft Office 365/ Exchange Online, Exchange On-Premise, Etc.)
• Design, administration and/or support experience with Exchange On-Premise and Exchange Online environments
•  A superior knowledge and demonstrated technical proficiency in Microsoft .NET framework, SQL server, Microsoft Internet Information Services (IIS).
•  Good general networking knowledge including DNS, TCP/IP, Sub-netting.
•  Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
•  Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
•  Understanding of SharePoint development methodologies, C#, Sandbox solutions.
•  Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML.
•  Strong knowledge of SharePoint Server 2010, 2013, 2016 and Office 365/SharePoint Online is preferred.

PreferredQualifications:

• Microsoft Office applications & Outlook 2010/2013/2016
• Microsoft Office 365 and/or Exchange On-Premise servers administration (2007/2010/2013/2016/2019)

• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS
• O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)

• Experience with Windows Server 2012 and 2016
• Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Networking (HTTP, DNS, TCP/IP)
• Outlook for iOS, Outlook for Android, and Outlook for Mac

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.