JPMorgan Program/Project Manager 

United States, Texas, Plano 

251837926

Job responsibilities

• Lead the development of loyalty strategy for our Private Label brands
• Work across Private Label and other lines of business to develop loyalty incentives / rewards for our customers
• Work across multiple stakeholders to implement new loyalty initiatives including determining success metrics and tracking against those metrics
• Develop and implement initiatives to further digitize the Private Labels’ processes and communications
• Partner with the Digital and Auto product teams to better drive customer loyalty
• Analyze internal and 3rd party data to understand our customers, marketing efforts, loyalty programs and Private Label success
• Support reporting across initiatives and develop and present senior management presentations

Required qualifications, capabilities, and skills

• Experience developing and implementing customer focused initiatives
• Experience using data to build business cases, track projects and explain complex questions around market changes and trends
• Ability to identify and address program execution needs in a fast-paced, ambiguous environment
• Experience interfacing and communicating with executives and excellent written and verbal communication skills
• Ability to work independently as well as lead cross-functional teams is required
• Strong project management, multi-tasking, leadership skills
• A Bachelor's Degree & 7+ years of experience in marketing, strategy, consulting or data and analytics

Preferred qualifications, capabilities, and skills

• Captive Finance Experience
• Business to Business and Business to Consumer strategy experience
• Partner relationship experience
• Automotive industry experience
• Customer loyalty strategy experience