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Apple Director Worldwide Site Support Engineering United States, Texas, Austin 251394604
08.02.2025
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Minimum Qualifications
- Minimum of 8 years of management experience in technical support;
- Experience leading large geographically diverse teams, including managing other managers.
- Familiarity with managing projects, ideally with 5 years of experience implementing cross-functional initiatives.
- Possess a vision for exceptional escalation management and customer experience.
- Ability to develop and implement strategies and tactics to drive improvement in both customer experience and operational efficiency.
- Knowledge of Apple’s services, hardware, and software products.
- Knowledge of how to use data to understand and improve business performance.
- Passion for developing teams, with a focus on continuous learning.
- Track record of developing strong cross-functional and cross-regional relationships.
- Bachelor’s Degree or equivalent required.
- This position requires some domestic and international travel.
Preferred Qualifications
- Master's or higher degree in a related field a plus.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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