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AlignTech Concierge Representative - Contractor United States, North Carolina, Raleigh 248979842
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- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Reporting To
- Assist in outbound and inbound call campaigns to connect doctors and patients.
- Convert prospects into valid consumers through effective communication.
- Capture and respond to consumer inquiries regarding products and services.
- Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
- Identify and suggest improvements to enhance customer support processes.
- Work with team members to develop and implement initiatives that drive success.
- Consistently meet or exceed set quality and productivity metrics.
- Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.
- Adapt to evolving departmental processes and responsibilities.
- Comply with all safety policies, practices, and procedures.
- Perform other duties as assigned.
- Education: Bachelor’s degree or equivalent experience preferred.
- Experience:
- Minimum 5 years of call center customer service experience required.
- Minimum 2 years of experience in the healthcare industry required.
- Minimum 2 years of telesales/telemarketing experience preferred.
- Skills:
- Excellent telephone manner with clear, concise, and professional communication.
- Strong proficiency with error-free data entry and attention to detail
- Strong judgment skills and creative problem-solving abilities.
- High efficiency and accuracy in data entry.
- Proficiency in MS Office (Outlook, Word, Excel).
- Experience with Salesforce Service Cloud preferred.
- Communication: Ability to effectively interact with internal and external stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Languages: Highly proficient in spoken and written English with the ability to adjust tone and language as needed.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
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