Bank Of America Operations Support Lead 

United States, Florida, Jacksonville 

248558990

Job Description:

Job Description:

Responsible for providing secondary leadership to the CFD Remediation Team. This role will provide additional leadership to the day-to-day analysis, research and resolution of varied Credit Furnishing/Disputes problems. Functions include administering defined procedures, analysis / report generation, exception, dispute processing, introduction to SPI/POP as well as assisting with some Team Leadership initiatives. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals should have 2 to 4 years of excel, Disputes, automated furnishing & CHEX/EWS reporting experience and/or understanding.

Responsibilities:

• Provide employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)

• Remediate system issues

• Reporting and analysis to identify risks and trend

• Assist with process and procedure updates in line with business changes

• Expense management through device recovery, equipment management and virtual assistant reinforcement

• Partner with operations leaders on site support including desk assignments, move assistance, desk audits and equipment provisioning

• Record retention execution

Required Skills:

• 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience.

• Drive to develop leadership skills and traits with the hopes of developing their career path opportunities.

• Strong computer skills including Microsoft Office Applications

• Excellent verbal and written communication skills

• Strong interpersonal skills and the ability to work effectively with multiple teams

• Able to work independently and within a team structure

• Ability to handle multiple tasks in a fast paced environment and meet deadlines

• Exceptional analytical and problem resolution skills

• FCRA Fluency Knowledge of (TSYS, MSP, IALS, Debt Manager, RMS, e-OSCAR, BOSS)Ability to analyze account level information, communicate effectively with leadership and FLU partners

Desired Skills:

• Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS

• Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, MSP, and IALS

• Previous Credit Reporting Experience

• Experience working with Experian, Transunion, Equifax, Innovis, Chex Systems and Early Warning Systems applications and websites