Microsoft Senior Support - Onsite Campinas 

Taiwan, Taoyuan City 

247974419

Required/Minimum Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
  • OR equivalent experience.
• Proficient knowledge in Single Signon and Active Directory
• Business level fluency to read, write and speak English
• Ability to work 100% onsite in the Campinas region.

Additional or Preferred Qualifications

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology
  • OR equivalent experience.
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

• Provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V).
• Maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.
• Set up computer equipment for new hires.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed.
• Embody our and