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Apple ACFI Fraud - Mandarin Language Investigator United States, Texas, Austin 247281739
21.04.2025
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Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
• Report and track system issues and trends that could affect customer satisfaction or department production. • Participate in project management and user acceptance testing (UAT) processes. • Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators.• Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information.• Identify and communicate trends and patterns to leadership team.• Leverage internal resources and analytical research for resolutions.• Monitor trends in transaction errors and analyze reports.• Identify errors in processes and programs within business systems.• Handle enterprise level agreement enrollment and support external and internal escalations.
- Ability to speak fluently in Mandarin and English
- Ability to read and write fluently in Simplified Chinese and English
- Minimum of 3 years of experience in customer service roles
- Experience with working with fraud prevention roles preferred
- SAP Knowledge preferred
- Ability to collaborate with peers, managers and business partners cross-regionally
- Extraordinary attention to detail in case management, follow-up and follow-through
- Target oriented and can deliver results on time
- Strong organizational and multitasking skills
- Creative problem-solving and analytical skills
- Comfortable working in a queue-based environment
- Strong interpersonal skills with key strengths in professional collaboration
- Resourcefulness and effective research skills
- Ability to find opportunities for process improvement and develop solutions that target root causes
- Flexible and willing to take on new roles, assignments and responsibilities as needed
- Resilient and self- motivated to work in a dynamic environment to achieve time commitments
- Motivated to develop the role and add to the success of our organization
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Flexibility to work 40 hours per week Monday through Saturday with shifts starting between 6AM & 10AM Central with the option to work 4x10 shifts
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